Mas9 is fully committed to protecting your privacy and personal data. This policy transparently explains how we collect, use, store, and safeguard your information as a user of our platform.
Important Note: This Privacy Policy applies to all users of the mas9 platform, including the mas9.app website and our mobile app. By using mas9 services, you agree to the data collection and usage practices described in this document. Please read this policy in full carefully.
Mas9 understands that privacy is more than just a word — it is the trust you place in us every time you register and use the platform. As a trusted online entertainment platform in Malaysia, we take this responsibility very seriously.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international industry standards. We are committed to ensuring that every piece of information you share with us is handled with complete trust, transparency, and uncompromising security.
This document clearly explains what data we collect, why we need it, how it is used, who it may be shared with under limited circumstances, and what your rights are as the owner of that data. We have nothing to hide and will never sell your personal information to any third party for marketing or commercial purposes.
Our Promise: mas9 has never and will never sell, rent, or transfer your personal data to advertisers, data brokers, or any external party without your explicit consent, except as specifically stated in this policy.
Mas9 collects several categories of information to ensure you receive the best, most secure, and fully compliant user experience. Below are the full details of the data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identification Data | Name, MyKad, Date of Birth | Identity verification (KYC) |
| Contact Data | Email, Phone No. | Account communications & notifications |
| Financial Data | Bank accounts, e-wallets | Payment processing |
| Technical Data | IP, device, browser | Security & fraud prevention |
| Usage Data | Game history, sessions | Service improvement |
Every piece of data we collect is used solely for legitimate, necessary, and relevant purposes in connection with the provision of mas9 services. We do not use your data for any purpose outside the following scope:
If you have opted in to receive marketing communications, we may contact you about the latest mas9 promotions and offers. You may withdraw this consent at any time through your account settings.
Mas9 does not sell, rent, or transfer your personal data to outside parties for commercial or marketing purposes. However, in the course of platform operations, there are limited situations where we need to share your information with certain parties:
Our Guarantee: All third parties who receive your data are required to comply with data protection standards equal to or higher than those of mas9, and that data may only be used for agreed purposes.
The security of your data is mas9's top priority. We continuously invest in the latest security technologies and procedures to ensure your information is always protected against unauthorized access, disclosure, alteration, or destruction.
The security measures we implement include:
Secure Infrastructure: Your data is stored in enterprise-grade data centres with internationally recognised security certifications, equipped with automatic backup systems and disaster recovery to ensure data availability and integrity at all times.
Mas9 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how users interact with our platform.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect certain features of the mas9 platform.
Your personal data is stored on servers located in the Asia region with high-grade security standards. Data retention periods depend on operational requirements and applicable legal obligations:
If your data needs to be transferred outside Malaysia for operational purposes, such transfers will only be made to countries with an adequate level of data protection, or on the basis of sufficient contractual safeguards.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you. We respect and facilitate the exercise of all these rights:
Request a copy of all personal data we hold about you.
Correct any inaccurate or outdated personal data.
Request deletion of your personal data under certain circumstances.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format.
Withdraw consent for data processing at any time.
To exercise any of the above rights, please contact the mas9 support team via live chat on the platform. We will process your request within 21 business days in accordance with PDPA requirements.
The mas9 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from children or minors.
If we discover that personal data of an individual under the age of 18 has been collected without appropriate age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on the mas9 platform are requested to contact our support team immediately.
The mas9 platform may contain links to third-party websites or services in certain contexts, such as game providers or payment processors. This Privacy Policy applies solely to the mas9 platform.
Mas9 is not responsible for the privacy practices or content of those third-party platforms. We encourage you to read the privacy policy of each platform you visit separately. Use of third-party services is at your own risk.
Mas9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the services we offer.
When material changes occur, we will notify you through:
Your continued use of the mas9 platform after any amendments to this Privacy Policy take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The mas9 Privacy Team is ready to assist you.
You can reach us via:
Official Complaints: If you are not satisfied with how mas9 handles your privacy complaint, you have the right to lodge a formal complaint with the Department of Personal Data Protection Malaysia (JPDP) under the provisions of the Personal Data Protection Act 2010.
We invest in the best technologies and procedures to ensure your privacy is always protected.
All data transmitted between your device and the mas9 platform is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Our KYC process is designed to verify your identity securely and efficiently. Documents you submit are stored with additional encryption and are accessible only by authorised personnel.
Mas9 has never sold, rented, or transferred your personal data to advertisers or data brokers. Your information belongs entirely to you, and we respect that.
All mas9 data handling operations are designed and audited to fully comply with the Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international standards.
You have full control over the communications you receive from mas9. Easily manage your marketing preferences through your account settings with no hassle.
Mas9's data handling systems and procedures are subject to periodic security audits by independent experts to ensure our protection standards remain at the highest level in the industry.
With a transparent Privacy Policy and high-grade data security, you can focus on enjoying the best entertainment experience with mas9 worry-free. Register a free account today and feel the difference.